Carlos Boyd · Kansas City · 20+ years enterprise IT · U.S. Navy veteran

Automate consistency,
not decisions.

I make the software you already pay for work as one system. Lead follow-up, booking, CRM, search visibility, content. Twenty years keeping systems alive at the Federal Reserve and Sprint, now aimed at businesses your size.

Book a short callFind me on LinkedIn
Carlos Boyd presenting at an AI workshop

What I do

Most engagements start the same way. A business has good people, real demand, and five tools none of which hand off to each other. I map how the work moves, then make the pieces connect in the order the work happens.

Lead follow-up and booking

Calls answered, leads worked until they book, nothing sitting in a voicemail box.

CRM and data plumbing

Records match across the tools you already run, so your team stops re-keying.

Search and AI visibility

SEO, AEO and GEO audits, so buyers and AI assistants find you and quote you correctly.

Brand and content systems

Identity, content calendar, video production, scheduling.

Workshops and training

Your team learns the system in one session, in plain English.

Real words from the people I work with

★★★★★
"I haven't the time or patience to keep up with all social media and AI. The team at APEX nailed it first time through. Next time I have another problem, APEX is my first and only call."
Chris HarrisLAX Hub, Kansas CityGoogle review
★★★★★
"Prompt, professional and courteous service."
Pamela HoggardPEH Financial ServicesGoogle review

Coverage of the Apex Resolution launch:

AP NewsYahoo FinanceBusiness InsiderDigital Journal

Different problems, same working layer

Described by the work rather than the logo, status stated plainly. No projected numbers. What got built, and where it stands today.

Mortgage technology · Private client work

Regional mortgage lender

Demo + architecture

Intelligent Borrower Interface

Built the borrower-facing platform demo, then mapped a backend-agnostic integration approach for Encompass and ICE Mortgage Technology.

Borrower portalEncompass / ICEIntegration architecture

Insurance · Medicare and life

Independent insurance agency

Delivered

Lead Capture, CRM and Voice AI

Connected single-premium life and Medicare lead generation to mapped CRM fields, follow-up workflows and a voice agent so qualified prospects move from form submission to a booked conversation.

Life insuranceMedicarePaid social + CRMVoice AI

Financial services · Production system

Financial services firm

Delivered

Branded Funnel and Lead-Handling Layer

Built the production website, booking path, calculator, compliance foundation and CRM lead-capture layer around an existing voice AI system.

Web buildCRMA2P 10DLCPaid socialVoice AI integration

Youth sports · Brand and content partner

Youth sports club

Delivered + active

Brand Identity and AI Content System

Built the club identity from scratch, logo, shield marks and colour system, then stood up the content operation around it: calendar, AI-assisted video production, nurture automation and social scheduling.

Brand identityContent calendarAI video productionNurture automationSocial scheduling

Available engagement · KC metro

Speaking and workshops

Available

Hands-On AI Workshops

Hands-on AI workshops for chambers, libraries and business groups in the Kansas City metro. Plain-English AI, built around the tools already in the room.

Live workshopPlain-English AIKC metro

Full write-ups, including what remained at demo stage, are on the client work page.

Your numbers, not mine

Missed calls are the leak easiest to put a dollar figure on, so we start there. I measure what they cost you, using your job value and your close rate, and hand you the figure on one page. Start with the estimate below.

What are missed calls costing you?

Move the sliders. The math updates as you go. Nothing is stored or sent anywhere.

This estimate uses your inputs and a simple formula: missed calls × job value × booked-elsewhere rate × 52 weeks. The paid audit replaces the estimate with a week of real measurement on your actual phone line.

Your estimated annual leak

$26,000

Revenue walking past your front desk every year. Two ways to get the real number:

Book the $350 Missed-Call AuditRun the Free 10-Minute Self-Audit

Three ways to work with me

AI systems for operators who are tired of scattered tools and half-finished ideas. Every engagement starts small, shows its math, and earns the next step.

Missed-Call Audit

$350one time, paid up front

For service business owners who want the real number, not a guess.

Over one week I test your business line the way customers do: after hours, mid-day, weekend. You get one page: what happened on each call, the response gap, and the dollar figure, built from your job value and your close rate.

Book the AuditStart with the free self-audit

Missed-Call Recovery

$297/mofounding rate, no setup fee

For owners ready to stop the leak: every call answered and every lead followed up, while you work.

A done-for-you system built in your CRM. Missed calls get an instant text back. Leads get followed up until they book. Founding clients trade a testimonial for the waived setup.

30 days. Recover more calls or it costs you nothing.

Claim a Founding Spot
Carlos Boyd teaching an AI workshop on stage

Workshops & Speaking

For chambers, libraries, and business groups in the KC metro.

Hands-on AI workshops in plain English. Your members leave with one working improvement, not a slide deck.

Book Carlos to Speak

Work outside these three runs as a scoped project. Bring the tools you already own and the outcome you want, and I will tell you what it takes.

How an engagement runs

Small systems. Clear owners. Weekly proof.

STEP 1

Diagnose

The audit measures your leak in dollars and ranks the fixes.

STEP 2

Build

We build the follow-up and booking system around how you already work.

STEP 3

Train

Your team learns the system in one session. Plain English, no manuals.

STEP 4

Support

We watch the numbers with you and tune what the data says to tune.

Get the free Missed-Call Audit steps by email

The same first steps I run in the paid audit, sent to your inbox so you check your own line first. Email only. No phone number required.

20+ years enterprise IT · MBA, Baker University · Salesforce Certified Administrator · AI Consultant Certification (IAAIC)

I spent two decades keeping systems alive. Now I do it for businesses like yours.

I served in the U.S. Navy, spent 19 years maintaining enterprise infrastructure at Sprint, then moved to the Federal Reserve Bank of Kansas City. The kind of work where downtime means calls don't go through and the business stops.

The work taught me one thing above everything else: the process matters more than the tool. A good tool on top of a broken process still breaks.

Most of my work is integration. Making the tools you own hand off to each other, in the order the work happens.

In 2024 I founded Apex Resolution in the Kansas City metro to bring enterprise discipline to owner-operated service businesses. Follow-up happens. Records match. Work gets done the same way every time, whether you're in the building or not.

My rule for AI is on every page of this site: automate consistency, not decisions. You keep the judgment, the relationships, and the control.

Outside of work I volunteer with Kansas City youth programs. It keeps me connected to the same neighborhoods my clients serve.

One short call. No pitch.

We walk through what you already run and where it stops handing off. If the $350 audit is the right first step, I'll say so. If something else is, I'll say that instead.

Book a short call